Return & Exchange
We do everything we can to ensure you will be happy with your new order - but if you for any reason need to make a return or exchange, we have made some simple steps below:
- You may send any unwanted items back to us within 7 days of the delivery of the order; for an exchange or refund.
If you need any help with making a return - please do not hesitate to reach out!
And please inform us of your order number when emailing us for a return or an exchange, so we can quickly find your order information.
The customer is liable for the return shipping costs, unless an item been received in error, is damaged or defective. Please contact our customer service before returning any item(s) to us of this nature.
Items must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full.
Will be very appreciated if you can take a picture before shipping back.
- Only items returned within 7 days of delivery are eligible for a refund. Refunds will be credited to the original payment method.
- For any items returned that were part of a multi-buy promotion such as Buy One Get One Half Price, Buy One Get One Free, 3 for 2, or similar - the refund value of returned products will be calculated based on the promotional savings of any items not returned, and therefore may not equate to the full value of the item(s) specifically being returned.
- Swim/Bodysuits, Intimates & Earrings are not returnable, due to hygienic restrictions.
- Shipping fees will not be credited.
- Please allow up to 7-10 business days for us to process your returned item/s. We always aim to be faster!
We reserve the right to refuse a refund for items that are not in a re-sellable condition - regardless of the presence of original tags and whether the item was worn or not, refunds will not be issued for items that we determine cannot be resold. We may make such determination based on a variety of factors including, but not limited to; the appearance, smell, and/or general condition of the item when it's returned to us.
Orders returned to sender/refused by the receiver:
- Any order(s) returned to the sender due to customer error/failure to collect will require new shipping to be purchased to allow the order to be re-shipped or alternatively can be refunded less the cost of initial shipping. If an order qualified for free shipping the cost of this shipping will be deducted from any refund.
- You are personally responsible for any import duty/tax that may be applied to an order. This isn't a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned/refused by customers due to these charges will be liable for all costs of shipping the order back - including the original cost of the shipping.
Need any help? Email [email protected] for assistance.